FAQ.
you asked, we answered
Today
tap a question, go on then
Pretty quick.
We ship within 1–2 business days.
Estimated delivery:
• Australia: 2–8 business days
• Express: 1–4 business days
• International: 1–3 weeks
You’ll get tracking so you can refresh it every 6 minutes like the rest of us.
Yep. If your country has beaches, we’ll get a tote to you.
If it doesn’t, you definitely need one even more.
Maybe.
Some countries love surprising you with “Welcome to our country, please pay this mysterious fee” energy.
If that happens, it’s your government, not us.
We can’t cover those charges, but we can promise your tote is worth the drama.
You’ve got 14 days to change your mind.
Bags must be unused and unwashed.
Return shipping is paid by you.
Email hello@bettertotes.com.au to get started.
Easy.
Return the original, then place a fresh order once it’s approved.
Fastest way, zero drama.
Yep, as long as the bag is unused and unwashed.
You’ll just need proof of purchase.
No receipts? A bank statement works.
(We’re chill, just not too chill.)
Email us a photo and your order number.
We’ll fix it faster than a lifeguard sprinting off the tower.
They’re spot clean only.
A quick wipe keeps them fresh.
Please don’t throw them in the washing machine.
They’re totes, not wetsuits.
Designed in Australia.
Responsibly made in China.
Locally printed.
Carried everywhere.
• 12oz thick cotton canvas
• Fully lined interior for structure
• Strong, double-stitched straps
• Locally printed designs
• Home-compostable packaging and compostable label
Built like a tank. Looks like a vibe.
Yes. Actually compostable.
Mailers and labels can go straight into your home compost.
Mother Nature will froth it.
We’re open to it.
Email hello@bettertotes.com.au with what you’ve got planned.
(Not for dodgy dropshippers. You know who you are.)
The Bondi Beach tote bag is now stocked at Abode in Bondi.
If you’d like to see the bags in person, browse colours or pick one up locally, head to:
📍 Abode Bondi
25 Hall St, Bondi Beach
Sometimes.
Keep an eye on the website and socials for “buy more, be more of a legend” situations.
Big Bondi Bag:
40 cm W × 42 cm H × 10 cm D
70 cm straps
Holds: towels, laptops, groceries, life choices.
Small Bondi Bag:
40 cm W × 42 cm H
70 cm straps
Flat design for light days.
We can’t legally promise anything,
but statistically speaking…
yes.
something else? DM @bettertotes